{"id":27582,"date":"2014-02-02T08:53:34","date_gmt":"2014-02-02T08:53:34","guid":{"rendered":"https:\/\/wordpress.org\/plugins-wp\/osticket-wp-bridge\/"},"modified":"2014-03-07T16:19:00","modified_gmt":"2014-03-07T16:19:00","slug":"osticket-wp-bridge","status":"closed","type":"plugin","link":"https:\/\/mn.wordpress.org\/plugins\/osticket-wp-bridge\/","author":13646217,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.9.2","stable_tag":"1.9.2","tested":"3.7.41","requires":"3.1","requires_php":"","requires_plugins":"","header_name":"osTicket WP Bridge","header_author":"Michael Bath","header_description":"","assets_banners_color":"","last_updated":"2014-03-07 16:19:00","external_support_url":"","external_repository_url":"","donate_link":"https:\/\/www.paypal.com\/cgi-bin\/webscr?cmd=_s-xclick&hosted_button_id=WVQF2N43FBHDN","header_plugin_uri":"http:\/\/osticket-wp-bridge.a1-9.com","header_author_uri":"http:\/\/a1-9.com","rating":4,"author_block_rating":0,"active_installs":20,"downloads":7578,"num_ratings":6,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":[],"upgrade_notice":{"":"

I will only upgrade to stable released versions of osTicket!\nI will be adding more functions & features to osTicket WP Bridge!<\/p>"},"ratings":{"1":0,"2":"1","3":"1","4":"1","5":"3"},"assets_icons":[],"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.7","1.8.0","1.8.2","1.8.4","1.8.7","1.8.9","1.9.2"],"block_files":[],"assets_screenshots":{"screenshot-1.jpg":{"filename":"screenshot-1.jpg","revision":"871154","resolution":"1","location":"assets"},"screenshot-2.jpg":{"filename":"screenshot-2.jpg","revision":"849838","resolution":"2","location":"assets"},"screenshot-3.jpg":{"filename":"screenshot-3.jpg","revision":"849838","resolution":"3","location":"assets"},"screenshot-4.jpg":{"filename":"screenshot-4.jpg","revision":"849838","resolution":"4","location":"assets"},"screenshot-5.jpg":{"filename":"screenshot-5.jpg","revision":"849838","resolution":"5","location":"assets"},"screenshot-6.jpg":{"filename":"screenshot-6.jpg","revision":"849838","resolution":"6","location":"assets"}},"screenshots":{"1":"Wordpress Dashboard-->osTicket-->osT-Config","2":"Opening page for the support\/helpdeck page","3":"Opening page for submitting a ticket","4":"Open tickets page","5":"Telling the client they have the maximum amount open (if set)","6":"Login, Register & Forgot password page (new)"}},"plugin_section":[],"plugin_tags":[360,4049,39096,1104,4771],"plugin_category":[42,47,58],"plugin_contributors":[89037],"plugin_business_model":[],"class_list":["post-27582","plugin","type-plugin","status-closed","hentry","plugin_tags-contact","plugin_tags-helpdesk","plugin_tags-osticket","plugin_tags-support","plugin_tags-tickets","plugin_category-contact-forms","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-michaelbo","plugin_committers-michaelbo"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/osticket-wp-bridge.svg","icon_2x":false,"generated":true},"screenshots":[{"src":"https:\/\/ps.w.org\/osticket-wp-bridge\/assets\/screenshot-1.jpg?rev=871154","caption":"Wordpress Dashboard-->osTicket-->osT-Config"},{"src":"https:\/\/ps.w.org\/osticket-wp-bridge\/assets\/screenshot-2.jpg?rev=849838","caption":"Opening page for the support\/helpdeck page"},{"src":"https:\/\/ps.w.org\/osticket-wp-bridge\/assets\/screenshot-3.jpg?rev=849838","caption":"Opening page for submitting a ticket"},{"src":"https:\/\/ps.w.org\/osticket-wp-bridge\/assets\/screenshot-4.jpg?rev=849838","caption":"Open tickets page"},{"src":"https:\/\/ps.w.org\/osticket-wp-bridge\/assets\/screenshot-5.jpg?rev=849838","caption":"Telling the client they have the maximum amount open (if set)"},{"src":"https:\/\/ps.w.org\/osticket-wp-bridge\/assets\/screenshot-6.jpg?rev=849838","caption":"Login, Register & Forgot password page (new)"}],"raw_content":"\n

This is a new plugin, designed from the ground up to bridge osTicket & Wordpress.<\/p>\n\n

I needed a support ticket system plugin for a site i was building and try most of the plugins on wordpress, I just couldn't get them to work, so i decided to create a bridge for my clients current ticket system. After doing this I thought maybe someone else could use it also.<\/p>\n\n

Old -> osTicket-WP-Bridge will email you and the client when new tickets and post replies are created, answer the tickets in the osTicket admin area as you normally would.<\/p>\n\n

New -> In osTicket-WP-Bridge v1.9.2 you can now view tickets and post a reply in wordpress dashboard, no need to login to the admin area of osTicket to answer tickets.<\/p>\n\n

I received a lot of emails on creating these functions in the wordpress admin area, so i did and some features that osTicket didn't have, just to make it easier.<\/p>\n\n

I will be adding more functions & features down the line to make it better for all, as you can see in my change log versions.<\/p>\n\n

If there is something you would like to see in the next version, please let me know.<\/p>\n\n

For Support\/Qustions: http:\/\/a1-9.com\/forums\/\nosTicket Bridge Demo: http:\/\/osticket-wp-bridge.a1-9.com\/<\/p>\n\n\n

    \n
  1. Install osticket-wp-bridge folder to the \/wp-content\/plugins\/ directory.<\/li>\n
  2. Activate the plugin through the \"Plugins\" menu in WordPress.<\/li>\n
  3. Plugin settings are located in Dashboard-->osTicket-->osT-Config<\/li>\n
  4. Plugin settings are located in Dashboard-->osTicket-->osT-Settings<\/li>\n
  5. Plugin settings are located in Dashboard-->osTicket-->Email Templates<\/li>\n<\/ol>\n\n\n
    \n
    Where does the osTicket need to be Installed?<\/dt>\n

    Create any folder in your wordpress directory & upload osTicket: (example: wordpress\/osticket)<\/p><\/dd>\n

    What version of osTicket can i use?<\/dt>\n

    osTicket (v1.8.1) (Stable Release Only)\nosTicket (v1.7.0) (v1.7.1.4) (v1.7.4) (Stable Releases)<\/p><\/dd>\n

    Where can I download the tested osTicket versions?<\/dt>\n

    Stable Release - (v1.8.1)\nhttp:\/\/osticket.com\/download<\/p>\n\n

    Stable Releases - (v1.7.0) (v1.7.1.4) (v1.7.4)\nhttps:\/\/github.com\/osTicket\/osTicket-1.7\/releases<\/p><\/dd>\n

    Why does the welcome page not displaying right?<\/dt>\n

    Each theme is differant, you can open the (page.php) file in the theme folder and copy the header\/footer part (not the content statement) into the header and footer files located in the (osticket-wp-bridge\/templates\/) folder. These two files will have instructions.<\/p>\n\n

    You can also adjust the (style.css) file located in (osticket-wp-bridge\/css\/) folder. At the top look for (#ost_container) set the margin: 20px 20px 20px 20px; to your needs.<\/p><\/dd>\n\n<\/dl>\n\n\n

    1.9.2<\/h4>\n\n
      \n
    • Added: GPLv3 License, now in plugin folder<\/li>\n
    • Added: Dashboard osTicket<\/li>\n
    • Added: Dashboard osT-Settings, Online\/Offline\/Helptitle\/Max Open Tickets\/Email<\/li>\n
    • Added: Dashboard Email Templates, New Ticket Confirmation\/Post Reply<\/li>\n
    • Added: Dashboard Support Tickets, View Tickets\/Post Reply\/Open\/Close<\/li>\n
    • Added: Seperate version data files for 1.7+ & 1.8.1<\/li>\n
    • Added: New Database tables for email templates<\/li>\n
    • Updated: Login\/Register\/Forgot Password Page - Contributor: (artthompson) Thanks for all your help!<\/li>\n<\/ul>\n\n

      1.8.9<\/h4>\n\n
        \n
      • Added: 1 new file for osTicket (v1.8.0.2)<\/li>\n
      • Updated: Admin settings to switch from (1.7) to (1.8) version of osTicket<\/li>\n
      • Updated: All core files & template files for osTicket (v1.8.0.2) <\/li>\n<\/ul>\n\n

        1.8.7<\/h4>\n\n
          \n
        • Fixed: osticket-wp.php file with sql error<\/li>\n
        • Fixed: Online\/Offline status<\/li>\n
        • Updated: Search template page<\/li>\n<\/ul>\n\n

          1.8.4<\/h4>\n\n
            \n
          • Added: New admin menu with more features to update osTicket database<\/li>\n<\/ul>\n\n

            1.8.2<\/h4>\n\n
              \n
            • Updated: Database error when communicating with osTicket in wordpress admin<\/li>\n
            • Updated: Readme text file<\/li>\n
            • Updated: Main osticket-wp.php file for new changes in the version <\/li>\n<\/ul>\n\n

              1.8.0<\/h4>\n\n
                \n
              • Updated: Wordpress approved & added to plugin repository for public use<\/li>\n
              • Added: New version number list in changelog to be more accurate for furture updates<\/li>\n
              • Added: Screenshots to the wordpress plugin page<\/li>\n
              • Updated: FAQ on wordpress plugin page<\/li>\n
              • Updated: Minor updates to style.css file<\/li>\n
              • Added: Font style to password input to work with IE8<\/li>\n<\/ul>\n\n

                1.7.0<\/h4>\n\n
                  \n
                • Added: Separate titles to page templates<\/li>\n
                • Added: Login\/registration & forgot password page<\/li>\n
                • Added: Logout to nav bar<\/li>\n
                • Updated: Minor cosmetic updates to style.css file<\/li>\n<\/ul>\n\n

                  1.6.0<\/h4>\n\n
                    \n
                  • Updated: To work with Wordpress 3.8.1 (re-styled buttons)<\/li>\n
                  • Updated: Minor cosmetic updates to style.css file for Chrome & Firefox<\/li>\n<\/ul>\n\n

                    1.5.0<\/h4>\n\n
                      \n
                    • Added: Includes\/folder to make it easier for more features & functions<\/li>\n
                    • Updated: Welcome\/home page to include osTicket \"Helpdesk Name\/Title\" in the Welcome statement<\/li>\n<\/ul>\n\n

                      1.4.0<\/h4>\n\n
                        \n
                      • Added: Page templates\/folder to make it easier for more features & functions<\/li>\n
                      • Added: New form fields empty validation script<\/li>\n<\/ul>\n\n

                        1.3.0<\/h4>\n\n
                          \n
                        • Added: Data function for (Maximum Open Tickets)<\/li>\n
                        • Added: Class Format function stripslashes from text area in tickets<\/li>\n<\/ul>\n\n

                          1.2.0<\/h4>\n\n
                            \n
                          • Added: Open & close check field to ticket thread so the client can reopen\/close a ticket<\/li>\n
                          • Fixed: database error when communicating with osTicket v1.7.4 data for user information<\/li>\n<\/ul>\n\n

                            1.1.0<\/h4>\n\n
                              \n
                            • Added: Email function for new tickets & post replies<\/li>\n<\/ul>\n\n

                              1.0.1<\/h4>\n\n
                                \n
                              • Created: Initial Release on my site (osticket-wp-bridge.a1-9.com)<\/li>\n<\/ul>","raw_excerpt":"Integrate osTicket into your wordpress site with our easy to use osTicket WP Bridge plugin.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/27582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=27582"}],"author":[{"embeddable":true,"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/michaelbo"}],"wp:attachment":[{"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=27582"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=27582"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=27582"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=27582"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=27582"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/mn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=27582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}